FAQ
Frequently Asked Questions (FAQ)
Welcome to Volfex FAQ section! We’ve gathered answers to some of the most common questions to help you learn more about our store, products, and services.
GENERAL QUESTIONS
Q: What is Volfex?
A: Volfex is an online store specializing in stylish and practical handbags.
Our collection is designed to bring elegance, comfort, and quality to every outfit — perfect for any occasion, from busy days to special moments
Q: How can I contact Volfex customer support?
A: You can reach our support team through the Contact Us page on our website or by emailing us at Support@volfex.shop . We’re always happy to assist you with any questions or concerns.
ORDERING AND SHIPPING
Q: How do I place an order on Volfex?
A: Simply browse our collections, choose your favorite styles, and proceed to checkout. Follow the secure steps to complete your purchase with ease.
Q: When will my order be shipped?
Transit Time: Orders typically arrive within 3 to 5 business days (Monday to Friday).
Handling Time: Orders are processed and prepared for shipment within 1 to 2 business days (Monday to Friday).
Order Cut-Off Time: Order cut off time will be 04:00 PM Eastern Standard Time (New York)
Total Delivery Time: Usually 4 to 7 business days including handling and shipping.
Q: What are the shipping costs?
A: Our shipping cost is free for all USA..
Q: Can I track my order?
A: Absolutely! Once your order ships, you’ll receive tracking information. You can also use our Track Your Order page for real-time updates.
Q: What payment methods does Volfex accept?
A: We accept a range of secure payment options, including:
- PayPal
- Venmo
RETURNS AND EXCHANGES
Q: What is Volfex return policy?
A: We offer a 14-day hassle-free return policy. If you’re not completely happy with your purchase, you can return it within 14 days of delivery. Please see our Return Policy page for more details.
Q: How do I initiate a return or exchange?
A: Just reach out to our support team through the Contact Us page or email us at Support@volfex.shop to begin the return or exchange process.
Contact Information
Business Name: Volfex
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Contact: +1 (979) 690-3037
Business Mail: Support@volfex.shop
Business Address: 3400 Bernie Anderson Avenue, Fort Worth Texas 76116, United States